Does Australia Post really care about its customers?

30th May 2016: Round Two

At 12.20 pm I get a text from Australia Post
You have an item to collect at LPO. ID is required. Collect within 5 business days. Fees may apply from 1 August.
I was surprised as I again was at home and a check of the security cameras shows that the driver has not made any attempt to come to the door to deliver the parcel. Okay, I phone the Australia Post 131318 customer service number and get “Jay” on the phone. (do they give their real names?)
Aust Post: “Hello this is Jay, How I may help”
Me: “Hi Jay, I just got the email from Australia Post that my parcel is at the Local Post Office for me to pick up, but the driver has not make any attempt to deliver the parcel”
Aust Post: “Yes our drivers do make mistakes from time to time.”
Me: “This just happen to me a week ago”
Aust Post: “Okay, We will contact the distribution centre and have a chat to the driver once we work out who the driver is”
Me: “I thought only one driver would deliver to a particular area”
Aust Post: “No there are multiply drivers that will deliver”
Me: “As you have not attempted to delivery please deliver the parcel tomorrow”
Aust Post: “As we are different departments, I can only request that they redeliver”
Me: “ That’s not very good Australia Post has not attempted delivery twice on within a week”
Aust Post: “I will contact the distribution centre and arrange delivery, please hold while I do that”
About 5 mins later.
Aust Post: “That has all been arranged”
Me: “Thanks and it will be delivered tomorrow”
Aust Post: “Yes”
Me: “Thanks”
Aust Post: “Thank You for calling Australia Post”